Refund policy

Return & Refund Policy

We want you to love your purchase. If something isn't right, we're here to help.

Return window
You have 30 days from the date you receive your order to request a return.

How to start a return
Email us at support@rosiemedina.com with your order number, the item(s) you'd like
to return, and the reason. We'll reply with a Return Merchandise Authorization (RMA)
number and, for eligible US orders, a prepaid return label.

Free return shipping (US)
For orders shipped within the 48 contiguous United States, we provide a free prepaid UPS
return label by email. Print the label, attach it to any secure package, and drop it off.
You have 30 days from receiving the label to send your item(s) back.

Condition of returned items
To be eligible for a refund, items must be unworn, unwashed, and returned with all
original tags attached and in their original packaging.

Non-returnable items
For hygiene reasons, bodysuits, swimwear, and intimates are final sale and cannot be
returned unless they arrive damaged or defective.

Refunds
Once we receive and inspect your return, we'll process your refund to your original
payment method within 5-10 business days. You'll receive an email confirmation when it
is issued.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, email us at
support@rosiemedina.com within 7 days of delivery with your order number and
photos. We'll arrange a replacement or full refund at no cost to you.

International returns
Free prepaid labels are available for the 48 contiguous US states only. Customers outside
this area are responsible for return shipping costs.

Exchanges
The fastest way to exchange an item is to return the original for a refund and place a
new order.

Contact
Email: support@rosiemedina.com
Phone: (914) 256-0617
Rosie Medina, 235 Tibet Drive, Carmel Hamlet, New York 10512, United States